Terms & Conditions
Overview
This website is operated by RecoveryX. Throughout the site, the terms “we”, “us” and “our” refer to RecoveryX. RecoveryX offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Products & Usage
RecoveryX products are not classified as medical devices. They are designed for general wellness purposes only and should not be used as a substitute for medical advice, diagnosis, or treatment. Our products are intended for adults; if you are under 18 years of age, you should only use them with parental or guardian supervision.
You confirm you are not aware of any medical conditions, injuries, or impairments that could adversely affect your health if you use our products. If you become aware of any such conditions, injuries, or impairments, you must cease using our products immediately and seek advice from your healthcare provider.
If you are experiencing any of the following conditions, you should consult a healthcare professional before use: heart or respiratory conditions, nasal obstructions or severe congestion, sedation or the use of intoxicants, inability to remove mouth tape independently, or pregnancy.
The product is designed for single use only and must be disposed of after each use.
You must follow all safety information and instructions provided with the product and on the site.
Payment
We accept Visa, MasterCard, American Express, Apple Pay and PayPal. We do not accept cash, Amazon Pay, checks, money orders or cryptocurrency.
Subscriptions
All subscription plans will automatically renew according to the selected billing frequency (1‑month, 3‑month, 6‑month). You may pause or cancel your subscription at any time prior to the next billing cycle via your account settings or by contacting us at info@recoveryx.com.au.
You are responsible for ensuring your payment method remains valid. We may attempt retrying failed payments and may cancel the subscription if payment cannot be processed.
Promotional pricing or discounts on subscription orders may change or be withdrawn at our discretion; we reserve the right to modify or discontinue these offers.
Shipping & Risk
All orders are sent with a tracking number. Title and risk of loss pass to you upon delivery to the carrier.
We reserve the right to refuse or limit any orders or quantities, or to change shipping costs or times at any time.
Delivery times provided are estimates only. We are not liable for delays caused by carriers, customs, natural events or other circumstances beyond our control.
For international shipments, duties, taxes and customs fees are the responsibility of the customer.
Order Cancellations
Once an order is placed, we cannot guarantee changes or cancellation, because we prepare for dispatch quickly. If your order has not yet been shipped, you may request cancellation by emailing info@recoveryx.com.au.
If you cancel after billing but before dispatch, we may deduct costs incurred and refund the remainder.
You agree we may refuse or cancel any order at our discretion, including but not limited to suspected fraud, incorrect pricing, or other reasons.
Product Information & Warranties
We endeavour to ensure that product descriptions or other content is correct, but we do not promise that the site is free of errors.
Our products are designed for single use only and must be disposed of after each use.
To the maximum extent permitted by law, RecoveryX disclaims any and all warranties, express or implied, including merchantability, fitness for a particular purpose, and that use of the product will be uninterrupted or error‑free.
If a product appears to be faulty, you must contact us at info@recoveryx.com.au and we will assess the issue in accordance with our Returns & Refunds Policy.
Intellectual Property
All content on this site – logos, text, images, design – is the property of RecoveryX or used under license and is protected by applicable intellectual property laws.
You may not reproduce, transmit, adapt, or create derivative works from any content without the prior written permission of RecoveryX.
Any communications, reviews, or submissions you send to us become our property and we may use them in marketing, promotion or otherwise without further consent.
User Conduct
You must use the Site only for lawful purposes. You agree you will not:
- violate any applicable law or regulation;
- submit or transmit content that is unlawful, defamatory, obscene, or otherwise objectionable;
- interfere or damage the Site or its networks;
- attempt to gain unauthorised access to any part of the Site.
If you breach these Terms we reserve the right to suspend or terminate your access without prior notice and you will remain liable for all amounts due.
Limitation of Liability
To the fullest extent permitted by law, RecoveryX and its officers, directors, employees, agents and affiliates shall not be liable for any indirect, special, incidental or consequential damages, including loss of profits, loss of data or loss of business opportunity.
RecoveryX’s total liability under or in connection with these Terms (including the supply of products) shall be limited to the purchase price you paid for the product concerned.
Nothing in this clause excludes or limits liability for death or personal injury caused by our negligence or for other liability which cannot be excluded or limited under applicable law.
Promotions, Pricing & Availability
Pricing and availability of products may change without notice. We may run limited‑time promotions and we are under no obligation to extend them beyond the period stated.
Promotions are offered at our discretion and are subject to change or cancellation at any time without notice.
Any discount, voucher or code may only be used once per customer unless stated otherwise, and cannot be combined with other offers unless explicitly authorised.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Victoria, Australia and the Commonwealth of Australia. You agree that any dispute will be submitted to mediation or arbitration prior to court action where applicable.
You agree to provide full cooperation in any dispute, including supplying relevant documentation and evidence.
If any part of these Terms is held invalid, the remainder will continue in full force.
Changes to Terms
We reserve the right, at our sole discretion, to modify, add or remove portions of these Terms at any time. We will update the “Last updated” date at the top of this page when changes are made.
By continuing to access or use the Site after any change you accept the updated Terms. If you do not accept the updated terms, you must cease use of the Site.